Posts Tagged ‘customer service index’

Volvo planning more small models, more diesels

Thursday, July 3rd, 2008
click above image for high-res gallery of the Volvo C30 EfficiencyIn the wake of rapidly diminishing sales of large and not-particularly fuel efficient cars, Volvo is doing what only seems rational: introducing smaller vehicles with more fuel efficient engines. The company reportedly has plans to in......

This needed to happen: RWD Volvo C30

Saturday, April 5th, 2008
Click above for a photo galllery of Skruffse's RWD C30While Volvo's C30 has wily charms in its stock configuration, we could see how it'd be even more entertaining with the power being sent to the proper wheels. While we're talking revisions, a honkingly large turbocharger and external-reservoir dam......

Change your C30’s character with official swappable designs

Thursday, April 3rd, 2008
Click above to view the rest of these crazy Swedish exterior designsLooking at the pictures above and in our gallery below, you may think that Volvo has either totally lost it or forgot that April Fools Day is on the first of the month. But we're assured this is real and even visited Volvo's officia......

Volvo C30 R-Design priced from $26,445

Sunday, March 23rd, 2008
Click above to view high-res gallery of the Volvo C30 R-Design Following up on our story about the Volvo C30 R-Design at the New York Auto Show, Volvo announced pricing today for its sporty hatchback tunerish trim level. MSRP will be $25,700, plus destination charges of $745. Doing simple math, you ......

New York 2008: Volvo C30 R-Design is R-some

Sunday, March 23rd, 2008
Click above to view high-res gallery of the Volvo C30 R-DesignVolvo directed its efforts at the New York Auto Show toward debuting the XC60 SUV for North America, but quietly standing sentinel at the front of the display was the C30 R-Design. There's not much to complain about when you gaze upon any......

J.D. Power Report: Jaguar satisfies the customers it has left

Thursday, May 17th, 2007
You have to hand it to the folks at Jaguar. In the face of sales dwindling to almost nothing, its dealers and service staff manage to still do their jobs well and delight their customers. In the 2007 Customer Service Index Study released by J.D. Power and Associates today, Jaguar was rated number on......

MINI owners get special service at BMW dealerships

Tuesday, July 11th, 2006
When BMW launched the MINI brand in the U.S., the vast majority of the cars were, naturally, sold and serviced out of BMW dealerships. In fact, only eight of MINI's 80 dealerships are standalone.The success of the brand in the U.S. shows that this strategy was certainly not an impediment to sales, b......

J.D. Power says Lexus, Buick and Cadillac serving up satisfaction

Sunday, June 11th, 2006
J.D. Power and Associates has released the results of its 2006 Customer Service Index Study that measures which brands have the best service departments. Not surprisingly, Lexus nabbed the top spot with a CSI score of 912. Whoa, but there's Buick right behind it with a score of 911, followed by Cadi......